Parties FAQ

Need more information about parties? 

Can I book this party in the centre?

You certainly can! Have a chat with our receptionist in the centre and they can sort that out for you.

However we recommend booking online, as the process is much quicker. To get started, visit http://www.clipnclimbcambridge.wordpress.com/parties

When do I need to pay?

We take payments for un-catered parties at the point of booking, either on our website or in-person. For catered parties, we collect the full amount when your booking is confirmed. We will call you to confirm your party within three working days of booking online.

Can I have both food options?

We ask parties to choose either the Pizza or Hot Dog mini-buffet for their catering package – so usually we would provide one or the other as required.

I haven’t done invitations yet, so I don’t know how many will come – how do I manage this?

We strongly recommend that you book for the maximum number of spaces you can expect to attend, as we can cancel and refund individual spaces as per our cancellation policy (see below) – however it may not be possible to increase the number of spaces in your booking, if the session you have booked for has subsequently sold out.

Please note our minimum and maximum numbers for catered parties – which are 6 and 12 persons respectively.

What is your cancellation policy?

After your party has been confirmed and paid for, we operate a cancellation policy that allows for full or part cancellations and refunds for parties, where you notify us of your desire to cancel up to five days before the party. Regretfully, we are unable to cancel bookings or refunds where notice given is less than five days before the date of  the booking. To request a refund, please contact us.

What is the maximum number of children to climb?

For catered parties, the maximum size of a group is 12 persons. However, if you wish to bring additional climbers, they can attend the party – but will not be able to be seated at the party table due to limited space.

What if I have a child who isn’t climbing but would like to eat food?

Catering for non-climbing children is absolutely fine, however please bear in mind our catering capacity (above).

Can adults climb too?

Absolutely! You can add adults to your booking in addition to or instead of the children. Usually, the adult rate is £17.50 per person.

Can adults eat the party food too?

The party menu is designed for little eaters. For grown-ups we can provide a wide range of both hot and cold food from our cafe – which will be open all day on the day of your party.

Do I need to be in the climbing arena with the children?

No – our centre is fully staffed with our climbing instructors. Unless you are climbing, we ask that you not enter the arena. This is to control the amount of persons inside the arena at any one time to make sure that everyone has a great experience. If there is a specific need to actively escort a climber, such as a disability or learning difficulty, please let us know.

Do I need to let the children know anything before the day?

We would recommend reading our terms and conditions for climbing with us, especially the following key points:

  • We are unable to host any climbers who are wearing open-toed shoes (EG. sandals), or specialist rock-climbing shoes. We strongly recommend trainers.
  • Climbers with long hair (below shoulder-length) must tie it back behind them. We can provide hairbands for 50p each. You can purchase these from our reception desk.
  • We ask that all climbers remove wrist-watches, bracelets and bangles.
  • Our extreme challenges, the Stairway to Heaven and Vertical Drop Slide, have a height limit of 120cm. We have wall-charts available in the centre to help with measuring.
  • Upon arrival, we recommend that all climbers make full use of the toilet facilities before their briefing – as we do not allow climbers to use the toilet while wearing a harness (for obvious reasons!).
  • We have lockers available to store personal belongings. These lockers require a £1 coin, which is refunded when you leave.

How long does the whole experience last?

Un-catered parties, and other group climbs, last for the full length of the climbing session – which is ninety minutes. This includes the safety and harnessing briefing at the beginning of the session, which lasts half-an-hour; and the main climbing session which lasts fifty-five minutes. At the end of the session, our climbing instructors will assist everyone in removing their harnesses safely.

For catered parties, we serve food at the end of climbing session. This usually lasts for approximately half and hour, making the entire event two hours long.

Is there parking on site?

Parking on site is extremely limited, and is strictly on a first-come-first-served basis. In all instances, we recommend planning to use the Cambridge Leisure multi-storey car park, located a very short distance away on Clifton Road.

If you are a blue-badge holder, please let us know, and we will try to reserve an on-site space for you.

Can I bring additional food?

We do not allow food and drink purchased elsewhere to be consumed on the premises. This is in accordance with our hygiene policy.

My child has certain food allergies do you cater for this?

At present, we are unable to cater for children with food allergies. If you think a member of your party group may suffer from a food allergy, please let us know. We recommend bringing food with you that is suitable for the allergy sufferer in this case. This is the only time where food purchased off-site may be consumed in our dining area. There is no charge for food brought in for this purpose (corkage fee).

Is there space to store jackets and coats?

Yes – we have coin-operated lockers available. These require a £1 coin to open. The coin is refunded when you empty the locker.

Should I get to the centre earlier than the party time?

We recommend that the party host arrives 20 minutes before the time of booking.

What if a child cannot come on the day ?

In the event of a last-minute drop-out, we recommend trying to bring another child to fill the space. If that is not possible, an escorting adult can take the place for a surcharge of £5.00.

Regrettably, we are unable to cancel or refund any spaces unused on the day of the booking.

Can I add or make any changes to the booking?

We require notice in advance so please do let us know if you would like to change the booking. It’s always best to overestimate to avoid disappointment.

Can I get a refund on the day if I change my mind?

No, refunds can only be given 5 days prior to the party date.

I’m running late to the centre what happens now?

Don’t worry! These things happen and we will do our best to look after your guests before you arrive.

Do the children need to come to the briefing if they have been before?

Yes, all climbers must attend the safety briefing in full, each time they climb with us.

 

Anything else? Write to us

Advertisements